From Monday typing to registrations that arrive on their own.
Registrations arrive on their own, already checked.
Someone here types up the registrations every Monday.
Before
- E-mail
Monday morning: the weekend’s registrations sit in the inbox, and someone types them into the membership management.
- Excel list
The fee list lives in Excel, the newsletter in a third program, with a different address for the same person.
- Call
Anyone who wants to know where their application stands calls.
What we did
We opened up the membership management directly to the members: every member maintains their data, fees and registrations independently in the portal, directly on the shared database.
- Before
- The membership management is open to the portal.Portal
- Payments match themselves.Automation and AI
- Newsletter and website read the same record.Website and channels
- TodayRegistrations arrive on their own, already checked.
How it runs now
- Your teamThe office starts the fee run and decides hardship cases in its team application.Team applications
- self-serviceMembers maintain their data, pay fees, book events and submit applications in the portal.Portal
- automaticPayments are matched, the membership becomes active, reminders go out for open fees.Automation and AI
- outboundNewsletter and website take the address and events from the same record.Website and channels
